Refund policy

Returns & Refunds

We want you to be happy with your purchase.

 

Change of Mind

Due to hygiene and safety reasons, we cannot accept returns or offer refunds on opened nasal strip packs.

Unopened and unused products may be returned within 30 days of delivery for a refund. Return postage costs are the responsibility of the customer.

 

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us immediately after receiving your order. We will arrange a replacement or refund where appropriate in accordance with Australian Consumer Law.

Consumer.gov.au

 

 

How to Request a Return

Email us at admin@activeplus.com.au with:

Your order number

A description of the issue

Photos of the fault/damage

We aim to respond within 2 business days.